Features that boost productivity & improve customer service
While telephones have been around for decades, VoIP technology is credited with bringing about many of the phone features that we now associate with modern calling. Just think about the last time you called a business. Were you greeted by a recording with menu options? Were you given the opportunity to dial a direct extension? Did you listen to music while waiting on hold?
The fact that these experiences are expected by consumers is a sign that your organization should adopt a cloud phone system. Not only can these features save your organization time and money, they also portray a sense of professionalism and keeping up with the times. Here is a list of the most popular phone system features that CrescentCX customers use on a daily basis to manage and streamline their business calls.
Click on a Feature for details…
An automated receptionist that provides a personalized message to callers with options for connecting to the operator, dialing by name, department or specific extensions.
Create a list of unwanted callers and the system will reject calls from these individuals or companies.
A blind transfer is when you transfer the caller to a ring group, another agent, extension or an outside number without speaking to the new agent first.
A call detail record (CDR) provides information about calls made over a phone service. A CDR report can offer businesses exact answers about where, when, and how calls are made for reporting and billing purposes.
Easily forward your incoming calls to another extension or to external numbers on busy and no answer. Global call forwarding also allows forwarding of all incoming calls to external phone numbers.
Password protected Live monitoring of incoming or outgoing phone calls placed by your extensions even remote extensions not located in your office. Many companies prefer to monitor live calls for quality assurance and training purposes.
Call park is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.
Call Queuing places your callers in an ordered “queue” or line until the next available agent or employee can help them. The queued calls are distributed to your next available agent in the order received, allowing you to serve your customers promptly, courteously, and efficiently.
Record all calls in your company. Crescent will store these recorded calls for you on our cloud for listening or you can download by logging into your Crescent PBX portal. Its many uses include training new staff, employee evaluations, creating staff incentives, quality assurance for your customers, a simple solution for dispute resolution, regulatory compliance, and so on.
Call retrieval is used to resume (retrieve) parked calls with just one touch on your phone button or by dialing the extension number of the parked call on any device.
Route calls based on a range of options for your company main number, individual extensions, and departments. With advanced call-routing, you can create time-based schedules where you can use your forwarding numbers however and whenever you want.
Transfer active calls to another extension or to an external number with just one touch on your phone button.
Enhanced 911 or E911 service is a North American telephone network (NANP) feature of the 911 emergency-calling system that automatically associates a physical address with the calling party’s telephone number.
Shared line Appearance (SLA) allow you join an existing conversation be pressing the corresponding line button. Typically the phones will have dedicated buttons with LEDs for each of the shared lines.
SLA not only helps users share trunks, but also helps monitor the status of the shared lines. For example, when an incoming call is received, all the SLA stations are informed of it and may join it if the shared line allows to barge in. When an outgoing call is made by one SLA station, all members shared with the same line are informed about the call, and will be blocked from this line appearance until the line goes back to idle or the call is put on hold.
Make and receive calls from another extension as if it is your extension. Instead of setting up call forwarding or making others aware that you have moved, you can simply let the system know your new temporary location and immediately your calls will start ringing on this new extension.
Call Waiting allows callers to reach you even when you are on the phone with another call. When you have a call waiting, you will hear a beep indicating an incoming call. You will then be able to put your current caller on hold and answer the new call. You can continue to alternate between parties as often as you’d like.
A feature that is used to identify your phone call number and name.
Block unwanted callers via their Caller ID phone number
Protocol conversion is for advanced users which may require a Crescent PBX dedicated server instance to be used with different telecommunications protocols. For that reason our server allows live protocol conversion.
Retrieve an inbound call that is ringing on another extension by dialing a feature code combination.
Consolidate Office locations under a single cloud phone system and simplify management of remote extensions from one easy to use portal. You may have one office or multiple offices in different geographic locations and times zones. Use our operator panel to interact with live calls and track employee performance even in remote offices in real time.
Route calls based on caller’s phone number. This is an advanced feature which can allow you to route specific callers based on their caller ID to different departments or people.
Send and receive message from any extension in your organisation.
With three way calling, you can conference a call with two other callers by pressing of a button on your desk phone or soft-phone.
Do Not Disturb allows you to set your status to unavailable. Calls will go directly to your voice messaging box without ringing your telephone.
A conference bridge allows a group of people to participate in a phone call. The most common form of bridge allows participants to dial into a virtual meeting room from their own phone.
You may also integrate our state of the art cloud based PBX system with other databases for custom telephony integrations. Our system is flexible enough to allow such CTI possibilities by using our Cloud PBX API.
Send and receive fax online.
Page certain or mulitple extension in your organization.
A Ring Group allows you to have multiple phones ring when one extension or number is dialed. It’s a great way for a business to share the distribution of incoming calls among employees. It is often used to efficiently distribute calls to specific departments such as Sales, Customer Support and Accounting.
Allows callers to find a person by specifying their name instead of an extension. A caller will be prompted to enter the first few letters of a person’s first or last name using their phone’s keypad to confirm the connection.
Assign a unique ringing pattern for each dept or each route that you would like to ring distinctively so you know the call is from a specific number or even based on a specific incoming caller ID. e.g. Identify sales calls with a distinctive ring.
Phone button light indicator for unread messages
Plays a stutter dial tone to notify users of new voice messages. Users hear a stutter dial tone whenever the phone goes off hook on a line on which a voice message was left.
Receive voicemail messages in your email inbox. CrescentCX’s cloud-based Voicemail to Email feature will automatically convert your voicemail message to an MP3 or WAV audio file, and then email it to you immediately.
If no one in a ring group is available to take the call, you are able to route callers to a specific voice mailbox. Notifications can be setup to send an email each time a voicemail message is received in the ring group voicemail box.
Your company directory listing within our Cloud PBX system allows interaction with extensions and users.
Setup Call agents for both your office and teleworkers.
The system already comes with default music on hold. Feel free to upload your on hold music or let us a record a professional advertising on hold for your company. When your callers are on hold they will hear music mixed with information about your company.
While by default we have a ring tone during the call transfer hold time. You may configure your system to play music or any custom announcement during transferring calls. Feel free to upload your unique transfer music or let us configure it for you.
Music files can be uploaded in wav or mp3 format. Voicemail to email, IVR greetings, Music on hold system use a flexible MP3 based system for practicality.
Click any phone number on the webpage and automatically dial number. Click to call automates your calling need. Just smile and dial!
Receive fax to your email. Save paper and go efax!
Follow Me is the idea of ringing one or more extensions, external numbers or gateways when trying to connect a call. A common example is the travelling worker, who may be at his office phone or at his cell phone. You would like to try his office first before his cell. If he cannot be reached at any, it fails and goes to voicemail. You can also configure far more complex routing decisions.