Welcome to CrescentCX Remote Support!
Remote Support lets us support any PC on the internet through firewalls and NAT routers. We provide full on-demand remote control help desk support, transfer files, chat, re-boot & auto-reconnect and control a remote user’s workstation in real-time without pre-installing software on the remote computer
We can use Helpdesk to:
- See exactly what your problem is, rather than have you try to explain it
- Demonstrate for you how to perform a procedure on your PC
- Move files back and forth quickly
Helpdesk is secure. If anyone at your business loads Helpdesk, the only place it goes to is our Remote Support server. No one from the “outside” can tap into your PC through Helpdesk, whether it’s active or not. When the session is over, your PC is isolated. YOU have to initiate a Helpdesk session before we can communicate with your PC.
Initiating Remote Assistance
You must open a service ticket to schedule remote support.
| When you need remote support, follow these simple steps: | ||
| Click the link at the bottom of the page to download the program. ( or run it from an email attachment ) |  |
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| The Internet browser you use when downloading a file can determine where the file is saved. The fastest way to view your recent downloads in Chrome, Microsoft Edge, Internet Explorer, Firefox, and Opera, is to press Ctrl+J on your keyboard. A “downloads” tab or window will appear. |
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| Double-click the file icon to start the Remote Support Session. |  |
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| Note: | Microsoft’s Windows displays a User Account Control (UAC ) Security Warning window. You must click “Yes” from the Security Warning window to install the client. If your PC asks you whether Helpdesk should be able to talk to the Internet, click on “Yes” |  |
| Pick a Remote Session Helpdesk allows both encrypted and non-encrypted connections. Your technician will inform you which session to choose. Simply double-click on the Remote Option to start the session. |  |
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DONE! |
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